Cancellation and Refund

If you cancel

The refund depends on how many days remain before the experience's start date on the day we receive your cancellation request.

When you cancel	Refund
30 days or more before the start date	Full refund of the amount paid
15 to 29 days before the start date	50% of the amount paid
14 days or fewer before the start date	No refund

The percentages apply to the amount you have actually paid, including an advance payment. Not arriving, arriving late, or leaving early is treated as a cancellation on the start date.

If we cancel or move the dates

If Wegathr cancels an experience or changes its dates, you choose between a full refund of the amount you paid and a transfer of that amount to another Wegathr experience. This covers the amount paid to us. It does not cover flights, visas, or other travel you arranged yourself.

How to cancel

Email hello@wegathr.co or message us on WhatsApp with your booking reference and the name on the booking. The date we receive that message is the date used for the table above. We will reply confirming the cancellation and the refund amount.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. They reach your account within 5 to 7 working days of our confirmation. Your bank or card issuer may take additional time to show the credit on your statement.

Payment failures and duplicate charges

If money left your account but you did not receive a booking reference, or you were charged twice, write to us with the payment ID or a screenshot. Once we verify the payment with Razorpay, the amount that should not have been charged is refunded in full within the same 5 to 7 working days.

Changing a booking instead of cancelling

If you would prefer to pass your spot to someone else or move to another experience, see Shipping and Exchange.